Referral desk operating model
Good referrals protect the patient, the partner, and the hospital route.
Coordination only, not diagnosis or treatmentNo doctor ranking or guaranteed appointmentHospital bills remain separate from coordination feesSensitive records move only through an agreed safer handoff
Start with non-sensitive routing facts
Referral partners should send route context first, not full records by default.
- Goal
- Timing
- Records yes or no
- Language need
No partner can promise clinical outcomes
Partners must not promise doctors, hospital access, prices, or results.
- No doctor guarantee
- No hospital fee quote
- No outcome promise
China Medical Helpdesk
Submit a referral Submit a referral
Referral, supplier, and partner-intake standards for planned China medical-visit coordination.