Referrals

Referral submission rules

Referrals should begin with non-sensitive route facts and a clear contact owner.

Coordination only, not diagnosis or treatmentNo doctor ranking or guaranteed appointmentHospital bills remain separate from coordination feesSensitive records move only through an agreed safer handoff
Minimum facts

Send the route context first

The referral should describe goal, timing, records available, language needs, and service lane.

  • Goal
  • Timing
  • Records available
  • Language
  • Service lane
Do not send

Avoid sensitive files first

Partners should not send full records, IDs, or payment details through ordinary email or chat.

  • No full records
  • No IDs
  • No payment cards
China Medical Helpdesk

Submit a referral

Referral, supplier, and partner-intake standards for planned China medical-visit coordination.

Submit a referral